Refund policy

We want you to be happy with your purchase from AscendAgain. If you change your mind about an online purchase, you can return your item within 14 days of receiving it.

Returns

To request a return, please contact us within 14 days of receiving your order.

Items must be returned in the same condition they were received and should not have been worn, washed, damaged or altered after delivery.

Return postage for change-of-mind returns is the responsibility of the customer.

Once your return has been received and inspected, we will process your refund to the original payment method.

Faulty or Incorrect Items

If your item arrives faulty, damaged or significantly different from its description, please contact us as soon as possible.

We will assess the issue and, where appropriate, provide a refund or other remedy in accordance with your statutory consumer rights.

If an item is faulty or was incorrectly described, we will cover the reasonable cost of returning it.

Pre-Loved Items

All AscendAgain items are pre-loved unless otherwise stated.

As with any used outdoor gear, items may have minor marks, pulls, fading or other signs of previous use. These are part of the character of pre-loved gear and are not considered faults where they have been accurately described.

Any significant flaws or damage will always be clearly stated in the product description.

Please check the product photographs and description carefully before purchasing.

Refunds

Once your return has been received and inspected, your refund will be issued to the original payment method.

Please allow your payment provider a few working days to process the refund once it has been issued.

This policy does not affect your statutory consumer rights under UK law.

Contact

For any questions regarding returns or refunds, please contact us through the contact details provided on our website.